Core Skills
Leadership: Mentorship and management of diverse teams.
Communication: Excellent writing skills, which I constantly practice in my professional life as well as on my personal blog.
Global Perspective: Experience working with, and communicating successfully with, colleagues and customers across various countries, cultures, and time zones.
Customer Interaction: Engagement with clients for tailored services and satisfaction during solution delivery and support. Skilled at translating complex technical matters for non-technical audiences (and vice-versa).
Software Delivery: Delivery of mission-critical software to substantial clients; adherence to quality and schedule.
Full Life-Cycle Management: Proficiency in software project management from inception to support, with classic project management, Kanban/Lean, Scrum.
Multi-faceted Development: Various platforms (Windows, Linux, Unix), application domains (desktop, server, command-line, web) and languages (C#, C++, C, JavaScript, TypeScript, etc.).
Technical Skills
Current Languages, Libraries, and Tools: .NET 8, REST APIs, HTML, Angular, Entity Framework, C#, JavaScript, TypeScript, Intent Architect, Microsoft SQL Server, Microsoft Azure, Docker, PowerShell, Visual Studio 2022, Visual Studio Code, Full-stack Development
Software Domains: Web sites and applications, Web APIs (REST, SOAP), Graphical desktop applications, Self-service kiosks, Point-of-sale systems, Server applications and services, Command-line utilities, Native libraries and APIs
Development Platforms: Windows (desktop/workstation from 3.0 through Windows 11), Windows Server (2003, 2008), Windows Embedded (POSReady 2009, Windows CE 6.0), Unix (System V Release 4, Sun), Linux (various distributions from Slackware to current day), DOS (IBM, MS)
Programming Languages: C++ (through C++20), C (ANSI C ‘89), C# (1 through 11), Assembly (6502, 8086, x86, custom), JavaScript, TypeScript, shell (PowerShell, csh, ksh, bash, DOS), Java, LISP, COBOL, Software AG Natural, Basic (Quick Basic, Microsoft Professional Basic, Visual Basic, VB.NET), Bytecode interpreters
Frameworks & Technologies: .NET 8, .NET 7, Angular, Microsoft Azure, Docker, Entity Framework, .NET Razor Pages, ASP.NET, XAML, Windows Presentation Foundation (WPF), .NET Windows Forms (WinForms), .NET/Windows Interop, .NET Framework (1 through 4.7), HTML (through HTML5), HTTP (1.0, 1,1), XML, CSS, ASP, WordPress, REST, SOAP, XSLT, WAP, XML-RPC, Java Servlet Pages (JSP), ESXi, VMWare Workstation, Active Template Library (ATL), Network Sockets, Common Object Model (COM), MFC, Windows API (Windows 3.0 through Win32)
Professional Experience
Freelance Software Developer
Singapore
June 2023 to present
- Customised software development and consulting.
- Current project is as a senior developer working with a team at Agile Bridge on the Abacus product, which is a web-service calculation engine used for financial computations in the automotive industry.
Corporate Director & Program Manager
Singapore
December 2022 to present
- Oversees and coordinates FinTech projects for the banking industry.
Digital Marketing, Web Design, & IT Management
Singapore
April 2021 to present
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Design and maintain web site and web content for Padma Jairam - Counselling Psychologist, a psychotherapy
practice that began serving clients in June 2021 (https://padmajairam.com). Work with owner to define digital marketing
strategy, then execute that strategy to build and maintain client base. Achieved a full schedule of clients by the first
week of June 2021.
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Set up and manage IT resources for the business, including Microsoft 365, cloud tools such as OneDrive and SharePoint,
and client relationship management tools (CRM).
Customer Success Manager
CloudCover Pte. Ltd.
Singapore
August 2022 to November 2022
- Responsible for ensuring Code Pipes customers are successful at meeting their goals using the product. Advocated internally for the customer and their needs and focus on keeping them successful.
Senior Manager
Diebold-Nixdorf
Singapore
September 2021 to August 2022
- Led a team of retail business analysts based in various cities across the Asia-Pacific region. The business analysts are engaged with Diebold-Nixdorf customers across the APAC region in multiple retail projects for point-of-sale, self-service checkout, and loyalty solutions in the grocery, fuel & convenience, health & beauty, and fashion retail sectors.
- Led a team of software engineers based in Singapore developing and maintaining Diebold-Nixdorf's TP.Linux retail point-of-sale application.
- Active participant in the APAC Retail Professional Services management team, reporting to the director of APAC Retail Professional Services.
Technical Consulting Senior Manager
NCR Corporation
Singapore
November 2017 to July 2021
- Consulted on multiple retail projects across the Southeast Asia sub-region from pre-sales through delivery.
- Liaised between NCR’s software engineering teams and in-region professional-services teams working directly with the customer to ensure that customer solutions were delivered accurately and in a timely manner.
- Worked directly with customers in the APAC region to identify and resolve issues.
Senior Software Engineer
NCR Corporation
Atlanta, Georgia, USA
March 2016 to October 2017
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Led local and offshore development teams in the design, development, testing, and delivery of self-checkout and self-service
kiosk software for the retail and postal industries, including NCR’s largest retail account and for a national post office service.
- Worked directly with customers to gather, understand, and clarify requirements.
- Created estimates and project plans for software development projects.
- Provided mentoring and consultation to development teams.
Senior Software Engineer, Lead
Bsquare Corporation
Atlanta, Georgia, USA
January 2016 to March 2016
- Worked on-site at Coca-Cola, designing and developing features for the Coca-Cola Freestyle beverage dispenser.
Software Technical Lead
SYSGENS, Inc.
Atlanta, Georgia, USA
January 2003 to December 2015
- Led local and offshore development teams in the development of point-of-sale, self-checkout, and self-service kiosk software.
- Worked with NCR Professional Services to gather, understand, and clarify customer requirements.
- Created estimates and project plans for software development projects.
- Architected and designed solutions to meet requirements for NCR customers.
- Designed, developed, maintained, and provided training for key software components and APIs.
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Led integration project for a self-service kiosk for the British post office, Post Office Ltd. Developed an innovative
integration of NCR's self-service checkout application with a new, back-end integration to a SOAP web service rather
than a point-of-sale system. The kiosk helped Post Office meet savings targets, and it provided a new platform for self-service
offerings not found in other integrations of NCR''s self-service checkout.
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Led design and development of a new user interface subsystem, known as Apex, for NCR Advanced Checkout Solution (ACS)
to extend my previous work with the UI. The new UI added support for touch devices, hybrid touch/DynaKey devices, and full
keyboard devices, while also providing multi-language support.
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Designed, developed, and maintained the integration subsystem between NCR's self-service checkout and ACS, known
as ACSIO.
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Designed, developed, and maintained a high-performance, high-reliability, configurable logging and tracing subsystem for
use in ACS, ACSIO, Apex, and self-service checkout. Developed native language libraries for integrating the subsystem into
C, C++, .NET, and JavaScript applications.
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Architected a new integration subsystem between NCR's self-service checkout and ACSIR, using Apex, allowing
integration logic to be developed in JavaScript rather than in C++.
Application Developer
Vorsite Corporation
Seattle, Washington, USA
March 2002 to December 2002
- Developed intranet web applications and native utilities for Microsoft, a Vorsite contract customer and partner.
- Developed client-side browser controls targeting HTML 4 and DOM 2 browsers, for both ASP and ASP.NET applications.
Senior Design Engineer
Intava, Inc.
Bellevue, Washington, USA
January 2001 to November 2001
- Designed and implemented server products for the wireless Internet industry.
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Implemented XML-RPC specification in Java to support integration of Java server code with multiple web servers via an
RPC interface.
President
Parks Computing Services, Inc.
Atlanta, Georgia, USA
January 2000 to December 2000
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Created web host pages for Java applet-based system,
Witness Systems' eQuality Release 6.
Developed a Java servlet system to separate complex JavaScript validation logic from presentation markup, as well as to ease
cross-browser web page development, via server-side processing of XHTML web pages containing custom design tags residing in
a separate XML namespace.
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Created Java servlet to generate report data selection forms for browser-based application, using XSL stylesheets to
format output of XML data. Output of the report form was sent to Actuate reporting engine.
Software Engineer
SYSGENS, Inc.
Atlanta, Georgia, USA
February 1994 to December 1999
- Developed software for NCR Advanced Checkout Solution (ACS), a point-of-sale application.
Developer I
PC DOCS, Inc.
Tallahassee, Florida, USA
February 1993 to January 1994
- Performed analysis and implementation of software designs for PC DOCS version 4.2 and 4.3.
- Served as technical liaison to customer-support department and provided on-site technical support.
Computer Programmer Analyst
Executive Office of the Governor
Tallahassee, Florida, USA
December 1989 to January 1993
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Performed programming and analysis duties for Legislative Appropriations System/Planning and Budgeting Subsystem (LAS/PBS),
wrote applications in MVS/ESA environment in Natural 2.1 with ADABAS database, maintained existing COBOL applications, and wrote
and maintained related JCL.
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Worked in the Personal Computer Support unit developing and maintaining PC-to-mainframe data transfer utilities in Microsoft
Professional BASIC to create Lotus spreadsheets from mainframe-resident state budget data.
- Developed a character-based, windowed user interface for use in transfer utilities.
- Wrote related Windows applications with Microsoft Visual Basic 1.0 and Borland C 3.0.
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Maintained office PCs, and installed and evaluated PC software. Performed limited administration duties on a 25-node
Microsoft LAN Manager network.